End User Terms & Conditions:
This online store is operated by PEPPERFLAKES ENTERPRISES ("We" or "Our" or "Us", wherever applicable) accessible at pepperflakes.linker.store ("Website"). Please carefully review these terms before engaging with our services. By purchasing or engaging with any HR services, you ("Customer") are agreeing to be bound by the following terms and conditions. If you do not agree to all the terms and conditions of this agreement, then you may not access the Website or use any services.
You have read and agree to the Privacy Policy and Returns Policy available on our Website.
You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes
Our store is hosted on www.linker.store. They provide us with the online e-commerce platform that allows us to sell our services to you. We reserve the right to terminate your use of the Service or any related website or take suitable legal action against you for violating these Terms of Service.
1. Agreement Overview
This Agreement constitutes the terms under which PEPPERFLAKES ENTERPRISES offers remote HR services to individuals and businesses. It applies to all Customers who wish to purchase and use our HR-related services. By engaging with our services, you confirm your acceptance of these terms.
2. Service Overview
We provide various HR services remotely, including but not limited to:
• Custom HR Solutions
• HR Operations
• Payroll Management
• Performance Management
• Talent Retention
• HR Consultancy
• Remote HR Manager
• Employee Relations Support
Each service package is designed to help businesses streamline their HR processes and ensure legal compliance, tailored to your business needs. We offer different packages to suit diverse customer requirements.
3. Account Terms
a) By agreeing to these Terms of Service, you represent that you are at least the age of 18 years or the age of majority in your state or province or country of residence, or that you are of the age of majority in your state or province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
b) The website requires you to register as a user by creating an account so that you can purchase the services listed. You solemnly agree to provide true and accurate information about yourself during the registration process ("My Account") at the website. If we have reasonable grounds to believe that the information provided by you is untrue or inaccurate, we reserve the right to suspend or terminate your account and refuse you any and all current use or future use of the website (or any portion thereof).
c) We reserve the right to refuse Service, terminate your account, or remove or edit content at our sole discretion without assigning any reason whatsoever.
d) You also take full responsibility for any and all transactions emanating through your account. As such, you should ensure full confidentiality of your account details, and should you become aware of any unauthorized use of your account, you must inform us immediately of the same. Further, you must always exit at the end of each session so that another user may not use your account.
e) We will not be liable for any loss or damage arising to you from your failure to ensure confidentiality of your account details or use by anyone of your account.
f) However, you may be held responsible and liable should losses or damages occur to Us due to your failure to comply with the "user" obligations as mentioned in these Terms of Service.
g) The website also allows limited access to unregistered users who however have to register once they intend to purchase a service. Use of another registered user's account information for availing the services provided by the website is prohibited.
h) You agree to ensure that your account information is always up to date.
i) A breach or violation of any of the Terms herein will result in the immediate termination of our Service to you, and possible legal action under the prevailing laws.
j) You agree that you are solely responsible for your account and your conduct with regard to the access and usage of the website and related servers and systems including but not limited to any loss or damage which We or our affiliates may suffer as a consequence of your actions which contravene any terms of this agreement or Indian or international laws.
4. User Obligations
The website operation is governed by the Government of India IT Act of 2000 and other relevant revisions and amendments and other acts and laws that are promulgated by the Indian Government from time to time. As such, anything contained herein is superseded by any such Government laws, if anything contained herein is contrary to the same.
In addition to other prohibitions as set forth elsewhere in this Terms of Service, you are prohibited from using the website or its content:
a) for any unlawful purpose;
b) to solicit others to perform or participate in any unlawful acts;
c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others including suppliers, Shopify, etc.;
e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
f) to submit false or misleading information;
g) to upload or transmit worms, viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
h) to collect or track the personal information of others;
i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
j) for any obscene or immoral purpose;
k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.
l) to engage in any activity that will interfere or disrupt user access or user transaction on the website.
m) to attempt to gain unauthorized access to any portion or feature or data available on the website and related servers or any other systems or networks connected to the website or any of the services offered on or through the website by hacking or using any other illegal or illegitimate means.
n) to access or attempt to access the website through any other means and technologies other than what has been provided by Us. You also agree not to copy, reproduce, deface or alter any content available on the website.
o) to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms.
5. Booking and Consultation
a) One-on-One Call: Prior to purchasing a service, you may schedule a one-on-one consultation or send an email to clarify doubts or understand how our services can meet your needs. We recommend all potential customers utilize this opportunity to discuss any questions or concerns.
b) Consultation Fees: Any consultation services may be subject to a separate fee, depending on the service package chosen. These will be communicated to you during or after the consultation.
6. Pricing, Payments, and Invoices
a) Service Pricing:
We offer multiple HR service packages. Each package may have specific terms, pricing, and duration that will be communicated during a one-on-one call or via email. You can view and select packages directly on our website. Prices are subject to change with prior notice, but once an order is confirmed, the price will remain fixed.
b) Payment Structure:
Payments for services are divided into three stages:
• Initial Advance: 30% of the total fee, due upon confirmation of the order.
• Mid-Completion Payment: 40% of the total fee, due at the midpoint of service delivery.
• Final Payment: 30% of the total fee, due upon the completion of services and delivery of all agreed-upon materials or outcomes.
c) Payment Methods:
We accept payments through various online payment platforms, including debit/credit cards, bank transfers, and online wallets. All payments are processed through secure payment gateways.
d) Late Payments:
Late payments may incur additional charges, and failure to make timely payments may result in the suspension of services until all outstanding amounts are settled.
7. Taxes
a) You shall be responsible for payment of all fees/costs/charges associated with the purchase of products from us, and you agree to bear any and all applicable taxes/GST/VAT, cesses etc. levied thereon.
8. Communication
a) When you send e-mails to us, you are communicating with us electronically. You will be required to provide a valid phone number while placing an order with us. We may communicate with you by e-mail, SMS, phone call or by posting notices on the website or by any other mode of communication. For contractual purposes, you consent to receive communications including WhatsApp, SMS, e-mails or phone calls from us with respect to your order.
9. Service Delivery and Timeline
a) Service Delivery: Services will be provided remotely, as per the selected service package. You will receive a confirmation email once your order is processed, and services will commence as agreed.
b) Timelines: Service delivery timelines may vary depending on the scope and nature of the service selected. We will communicate estimated timelines upon confirmation of the service.
c) Service Adjustments: Should you need modifications to the service package, we may accommodate changes, subject to additional charges or adjustments.
10. Cancellations and Refunds
a) Service Cancellation: You may cancel a service before the work commences. A cancellation request after the service has begun may be subject to a cancellation fee.
b) Refunds: We do not offer refunds for services rendered. In case of any dissatisfaction, we will make reasonable efforts to resolve issues and re-deliver services where possible.
11. Customer Obligations
a) Providing Information: You agree to provide all necessary information and cooperation to allow us to perform services effectively. Failure to do so may delay service delivery.
b) Accuracy of Information: You must ensure that all data provided to us (such as employee records, payroll information, etc.) is accurate and up to date. We are not responsible for any issues arising from inaccurate or incomplete information provided.
c) Compliance: You must ensure that your business operations comply with Indian labor laws and regulations. We are not responsible for any legal issues arising from non-compliance.
12. Confidentiality and Data Protection
a) Confidentiality: We will take necessary steps to protect your personal and business data. All information shared with us for service provision will be kept confidential, and will not be disclosed without your consent, except as required by law.
b) Data Use: By using our services, you consent to the collection and use of your data as outlined in our Privacy Policy.
13. Intellectual Property
a) Ownership: All intellectual property, including but not limited to trademarks, copyrights, and service designs, are owned by us or our licensors. You agree not to use our intellectual property without our explicit consent.
b) License: We grant you a limited, non-exclusive, non-transferable license to use our services for your personal or business purposes.
14. Limitation of Liability
a) Service Liability: We are not liable for any indirect, incidental, or consequential damages arising from the use of our services, including but not limited to loss of revenue, reputation, or data.
b) Total Liability: Our total liability for any claim arising from the use of our services will not exceed the total amount you paid for the service that gave rise to the claim.
15. Governing Law and Dispute Resolution
a) Jurisdiction: This Agreement shall be governed by the laws of India. Any disputes arising from this Agreement shall be resolved in the courts of [Insert City, State, India].
b) Dispute Resolution: In case of any dispute, both parties agree to attempt to resolve the issue amicably before resorting to legal action.
16. Termination of Services
a) We may terminate services at our discretion if we find that you have violated any terms outlined in this Agreement or if your actions are deemed harmful to our business. You may terminate your use of our services by informing us in writing.
17. Miscellaneous
a) Modifications: We reserve the right to modify or update these Terms and Conditions at any time. The revised terms will be posted on our website, and your continued use of our services will indicate acceptance of the updated terms.
b) Entire Agreement: This Agreement constitutes the entire understanding between you and us regarding your use of our services and supersedes any prior agreements or communications.
